Returns & Policies
Return, Refund, and Cancellation Policy
At BASSLINE WHEELS, we want customers to purchase with confidence. Please review this policy before ordering.
Return eligibility
You may request a return within 14 calendar days after your order is delivered. All returns require prior authorization from BASSLINE WHEELS.
Eligible merchandise must be new, unused, unmounted, uninstalled, free from damage or alteration, and returned with its original packaging, labels, accessories, manuals, hardware, and proof of purchase. Unauthorized returns may be refused.
Non-returnable items
- Wheels or tires that have been mounted, balanced, installed, or driven on
- Custom-built, custom-finished, made-to-order, special-order, or personalized merchandise
- Merchandise that has been modified, damaged, or improperly installed
- Clearance or final-sale merchandise identified as such before purchase
- Gift cards
Customers are responsible for confirming vehicle fitment before installation. Test-fit wheels before mounting tires. Mounting, balancing, or installing merchandise constitutes acceptance of its fitment and condition.
Return shipping
For returns caused by customer preference, an ordering error, or a change of mind, the customer is responsible for return shipping and safe delivery. If BASSLINE WHEELS shipped an incorrect item, or merchandise arrived defective or damaged, contact us promptly with the order number and clear photographs. For an approved claim, BASSLINE WHEELS will provide return instructions and cover reasonable return shipping costs.
Original and expedited shipping charges are non-refundable unless the return results from our error or an approved defect claim.
Restocking fees
BASSLINE WHEELS does not charge a restocking fee for eligible returns that comply with this policy.
Damaged or incorrect orders
Inspect all merchandise before mounting or installation. Report visible shipping damage, missing items, defects, or incorrect merchandise as soon as reasonably possible after delivery. Keep all packaging and provide photographs of the merchandise, packaging, shipping label, and damage.
Do not mount, install, modify, or use merchandise that appears damaged, defective, or incorrect. Installation or use may affect return eligibility, except where prohibited by law.
Refunds and financed purchases
Approved refunds are issued to the original payment method after returned merchandise is received and inspected. Your bank or financing provider may require additional time to post the credit.
A refund for a purchase financed through Affirm, Synchrony, or another financing provider will be submitted through the original payment method. Customers remain responsible for payments due under their financing agreement until the provider confirms that the refund has been applied. BASSLINE WHEELS does not control a financing provider’s posting times, interest adjustments, or account terms.
Cancellations
Submit cancellation requests as soon as possible. An order can be canceled only if it has not entered processing, production, customization, or shipment. Custom, made-to-order, and special-order merchandise cannot be canceled after processing or production begins. Cancellation is not confirmed until BASSLINE WHEELS provides written confirmation.
How to request a return
Contact BASSLINE WHEELS using the contact information published on our website. Include your name, order number, reason for the request, and photographs when merchandise is damaged, defective, or incorrect.
If approved, we will provide return authorization and instructions. Do not send merchandise to an address shown on a shipping label without authorization, because that location might not accept returns.
Legal rights
This policy does not limit any non-waivable rights available under applicable law. BASSLINE WHEELS may reject returns that do not comply with this policy, subject to applicable law.
